Shipping Policy

At Orientagar, we are dedicated to delivering our hand-woven treasures to you with care and transparency. Every piece is a labor of love, meticulously crafted by our community of mothers.

1. Production & Processing Time

Because our items are 100% handcrafted and often custom-made to your specific requirements, our processing time differs from mass-produced goods:

  • Lead Time: Most orders require 7 to 30 business days for production, depending on the complexity of the design and our current workshop capacity.
  • Consultation: As noted in our Terms of Service, specific timelines are confirmed during your pre-order consultation via WhatsApp or Email.
  • Working Hours: We process orders and manage production from Monday through Friday. Orders placed on weekends or holidays will begin their journey on the next business day.

2. Shipping Options & Charges

We offer international shipping to bring our artisanal work to jewelry lovers worldwide.

  • Calculation: Shipping charges are calculated at checkout based on the destination and the weight of your order.
  • Carriers: We partner with reliable global carriers to ensure your handmade items arrive safely.

3. Order Tracking & Notifications

We believe in keeping you informed every step of the way. Once your order is finished and handed over to the carrier:

  • Email Notification: You will receive a formal shipping confirmation email from orientagar. This email will include your tracking number and a link to the logistics tracking website.
  • WhatsApp Updates: For customers in specific regions or those who have consulted with us via mobile, we will also send tracking details and delivery updates directly via WhatsApp (+86 180 0760 9443).

4. Delivery Issues

If you experience any delays or issues with your delivery, please contact us immediately. We will work closely with the shipping carrier to resolve the matter. Please ensure your shipping address is accurate at checkout to avoid delivery failures.

5. Taxes & Customs Duties

Based on the tax policies of the destination country, applicable sales tax or customs duties may apply.

  • Calculation: Taxes are automatically calculated and added to the order total at checkout where applicable.
  • Responsibility: Please note that the specific amount is determined by local regulations and is the responsibility of the recipient.
  • Invoices: If you require a commercial invoice for customs purposes, please leave a note during payment or contact us at orientagar@outlook.com.

6. Title and Risk of Loss

All items are shipped pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery of the package to the carrier.

7. Contact Us

For more information or questions regarding your shipment, please reach out to us:

  • Email: orientagar@outlook.com
  • WhatsApp: +86 180 0760 9443

Artisanal Excellence

With over 20 years of mastery in hand-weaving, we guarantee that every accessory is 100% handmade with precision and soul. We ensure every stitch meets the highest standards of artisanal excellence.

Custom Crafted

Every order is uniquely woven specifically for you. Our dedicated production timeline of 7 to 30 days ensures that your custom piece receives the patient attention and time it truly deserves.

Empowering Mothers

We are more than a brand; we are a community. Your purchase directly supports local mothers, providing them with meaningful employment in a workspace that honors both their craft and their families.