Refund and Returns Policy

Refund Policy

At ORIENTAGRA, every piece is 100% handcrafted by our community of talented mothers, guided by over 20 years of artisanal expertise. Because our items are custom-made and involve significant time and labor, we have a specific policy regarding returns and refunds.

1. Custom & Made-to-Order Policy

Since each accessory is handcrafted to your specific needs, we do not accept returns or refunds once an order has been processed. These pieces are created specifically for you and cannot be resold.

2. Required Consultation Before Ordering

To ensure you are completely satisfied with your one-of-a-kind piece, we require all customers to contact us before placing an order to confirm:

  • Style & Design
  • Color Selection
  • Production Timeline (Lead Time)
  • Any Personal Requirements

Please reach out to us at Whatsapp +86 180 0760 9443 or origentagar@outlook.com to finalize these details.

3. Orders Placed Without Consultation

If an order is placed without prior communication, the following terms will apply by default:

  • Color: The item will be made in the exact color(s) shown in the primary product image.
  • Lead Time: Production typically takes between 7 to 30 days, depending on the complexity of the design. We will notify you of the estimated completion date.

4. Damages and Issues

We take great pride in our craftsmanship and inspect every item before it leaves our studio. However, if your order arrives defective, damaged, or if you receive the wrong item, please contact us immediately at Whatsapp +86 180 0760 9443 or origentagar@outlook.com. We will evaluate the issue and work with you to make it right, which may include a repair or a replacement.

5. Cancellation

Cancellations are only accepted within 24 hours of placing your order. After this window, our mothers have already begun the meticulous process of weaving your piece, and the order can no longer be cancelled.

Artisanal Excellence

With over 20 years of mastery in hand-weaving, we guarantee that every accessory is 100% handmade with precision and soul. We ensure every stitch meets the highest standards of artisanal excellence.

Custom Crafted

Every order is uniquely woven specifically for you. Our dedicated production timeline of 7 to 30 days ensures that your custom piece receives the patient attention and time it truly deserves.

Empowering Mothers

We are more than a brand; we are a community. Your purchase directly supports local mothers, providing them with meaningful employment in a workspace that honors both their craft and their families.